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Service

NEXTROM AT YOUR SERVICE


1_Service
A highly competent and fast service partner is an essential complement for smooth production.

Of course, high-end production machinery constitutes a good basis for low maintenance time and costs. And as a European premium supplier and reliable partner, we provide service support on a first-class level. Our service team takes care of your requests, minimizes your down time and steadily improves your production performance.

We guide you through all your requests within the shortest possible time. Our worldwide network of Sales and Service Centers and local partners provide first-class local support.

Before contacting us, please prepare the required information below. This facilitates quick support:
  • Nextrom order number and/or machine number (from name plate on the machine)
  • Required spare parts
  • Detailed description of required support

Customer Service

+358 9 5025 1
F +358 9 5025 3003
E-Mail


SPARE PARTS

Moving boxes

Our well-sorted spare part stock allows for deliveries within the shortest possible time frame. By cooperating with first-class carriers, we provide rapid delivery to anywhere in the world.

Contact us for premium quality and original Nextrom spare parts.

Esa Ahven

+358 (9) 5025 3057
F +358 40 548354
E-Mail


SERVICE VISITS

3_Service Visits
Having a worldwide network of Sales and Service Centers, each with highly skilled staff, means we offer quick on-site service and support in any country.

Depending on your needs, visits can include technical inspections, repairs, maintenance, line performance and process/product optimization. Ask us for suggestions for preventative maintenance.

We ensure highest priority in urgent cases!


ONLINE SUPPORT

world
Our team of in-house experts continuously strives to provide our customers with leading-edge support, including:
  • Software modifications, from top level down to the PSU and drive-configuration software
  • New software modules for your requirements, which can be are easily installed online
  • Solution-oriented support provided for hardware, software and process issues
  • All data handled in the strictest confidence


TRAINING

5_Training
We offer well organized staff training to individuals and groups. The training can be held either on your premises or in our facility in Vantaa. Your individual program always includes a theoretical and a practical session with the manufacturing equipment.

Make use of our expert knowledge in our technical workshops, e.g. for process engineering.


UPGRADES

6_Upgrades
A wide range of upgrades are available such as:

  • Upgrading the existing line control unit to state-of-the-art technology
  • Increasing machine performance for higher output
  • Electrical, mechanical or process upgrades

For further information:
LEAFLET

Paul Kemp

Product Manager – Upgrades
+358 (9) 5025 1
F +358 (406) 725535
E-Mail


TEAM

CHINA
Xingwang Mao

Xingwang Mao

Board Director & GM
Rosendahl Nextrom (Shanghai) Co., Ltd.
E-mail
+86 21 5176 0200 218
E-mail

Gu-Guangzhou

Gu Guangzhou

Service Manager
Rosendahl Nextrom (Shanghai) Co., Ltd
E-mail
+86 21 5176 0200 216
+86 21 5176 0201


FINLAND
Bill Sheng

Mika Vihavainen

Director
ICT, Purchasing & Service
E-mail
+358 9 5025 1
E-mail Service

Esa Ahven

Customer Service
E-mail
+358 9 5025-3057
+358 40-5048354
E-mail Service


INDIA
Kanchan Dogra

Kanchan Dogra

Managing Director, Rosendahl Nextrom India
E-mail
+91 124 437 7100
+91 124 401 3470

Sanjeev Mahajan

Sanjeev Mahajan

Service Engineer
E-mail
+91 124 245 0086
+91 981 052 0713


RUSSIA
Anastasia Krylova

Anastasia Krylova

General Director
E-mail
+7 499 271 3450
+7 916 694 8580

Alexandr Karavaev

Alexandr Karavaev

Service Engineer
E-mail
+7 499 271 3450
+7 919 962 5603

Pavel Ivanov

Pavel Ivanov

Service Engineer
E-mail
+7 499 271 3450
+7 916 306 4462


USA
Anita Hennessee

Anita Hennessee

Spare Parts Coordinator
E-mail
+1 828 464 2543 314

John Marley

John Marley

Senior Service Engineer
E-mail
+1 828 464 2543 314
+1 404 702 3978