Service

BM-ROSENDAHL AT YOUR SERVICE

A highly competent and fast service partner is an essential complement for smooth production.

Of course, high-end production machinery constitutes a good basis for low maintenance time and costs. And as a European premium supplier and reliable partner, we provide service support on a first-class level. Our team takes care of your requests, minimizes your down time and steadily improves your production performance. Our portfolio comprises a wide range of premium service elements:

HELPDESK AND 1st LEVEL SUPPORT

help desk for enveloping wrapping stacking, enveloper stacker, cast-on-strap, COS, C.O.S., cast on strap, battery assembly line, automotive starter batteries, SLI, AGM, VRLA, PE, AGM, leaf, type separator, industrial sleeve production, BMR, BMV
Our highly qualified team provides 1st level support free of charge. We guide you through all your requests within the shortest possible time.

Before contacting us, please prepare the required information below. This facilitates quick support:
  • BM-Rosendahl order number and/or machine number (from name plate on the machine)
  • Required spare parts
  • Detailed description of required support

 
Hotline: +43 3113 5100-115
F +43 3113 5100-9115
E-Mail: service.bm@rosendahlnextrom.com



SPARE PARTS

SPARE PARTS FOR automotive starter batteries, SLI, AGM, VRLA, PE, AGM, leaf, type separator, industrial sleeve production, BMR, BMV
Our well-sorted spare part stock enables deliveries within the shortest possible time. By cooperating with first-class carriers, we provide rapid delivery to anywhere in the world.
Contact us for premium quality and original BM-Rosendahl spare parts.

E-Mail: support.bm@rosendahlnextrom.com


SERVICE VISITS

SERVICE VISITS FOR cast on strap, battery assembly line, automotive starter batteries,
We offer quick on-site service and support in any country.
Depending on your needs, visits can include technical inspections, repairs, maintenance, line performance and process/product optimization as well as suggestions for preventative maintenance.
We ensure the highest priority in urgent cases.


TRAINING

Customer Training for enveloping wrapping stacking, enveloper stacker, cast-on-strap, COS, C.O.S., cast on strap, battery assembly line
We offer well-organized staff training to individuals and groups. Your individual program always includes a theoretical and a practical session with the manufacturing equipment.
Make use of our expert knowledge in our technical workshops, e.g. for process engineering.


UPGRADES

Upgrades for battery assembly line
A wide range of upgrades are available such as:

  • Increasing machine functionality
  • Electrical, mechanical or process upgrades



SERVICE CONTRACTS

Service Contracts for enveloping wrapping stacking, enveloper stacker, cast-on-strap, COS, C.O.S., cast on strap, battery assembly line
The AMC (Annual Maintenance Contract) provides scheduled maintenance visits at the customer’s location. Scheduled by BM-Rosendahl, a fully trained and top skilled engineer is delegated to the agreed destination.
YOUR BENEFITS:

  • Improvement of overall equipment efficiency (OEE)
  • Increase of up-time
  • Calculable service charges
  • Special discount for additional necessary on-site time
  • Improved efficiency of maintenance work
  • Continuous training during the service visit
  • Recommendations for optimized machine operation
  • Information about possible machine upgrades
  • Support for spare parts management



TEAM & CONTACTS

AUSTRIA

Harald Graf

Harald Graf

Manager Customer Service Center
E-mail
+43 3113 5100-115
+43 664 856 24 68
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Christian Friesenbichler

Christian Friesenbichler

Customer Service Center
E-mail
+43 3113 5100-662
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Bernhard Hadolt

Bernhard Hadolt

Customer Service Center
E-mail
+43 3113 5100-182
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Veronika Höfler

Veronika Höfler

Customer Service Center
E-mail
+43 3113 5100-117
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Stefan Schweiger

Stefan Schweiger

Customer Service Center
E-mail
+43 3113 5100-116
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CHINA

Tyrant Xu

Tyrant Xu

Process Engineer
Rosendahl Nextrom (Shanghai) Co., Ltd.
Room 202, #1 Building, No. 128 Shenfu Road
Xin Zhuang Industrial Zone, 201108 Shanghai, P.R.C.
E-mail
+86 136 81 700 631
F +86 21 517 60 201
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INDIA

Kaushal Kumar

Kaushal Kumar

Process Engineer
Rosendahl Nextrom India Pvt. Ltd.
211, Sun City Business Towers, Golf Course Road
Sector – 54, Gurgaon -122002 Haryana, India
E-mail
+91 124 43 77 100
+91 88 264 66 500
F +91 124 401 3470
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KOREA

Tae-Cheol Park

Tae-Cheol Park

World Tech Korea
RM808 Union Tower
44-34 Yeoeuido-Dong, Youngdeungpo-Gu
Seoul 150-980, Korea
E-mail
+82 2 838 0625
+82 11 944 19 929
F +82 2 838 0626
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USA

Chris Glascock

Chris Glascock 

Glascock International, LLC
3908 Tennessee Ave #A; Chattanooga, TN 37409; USA
E-mail
+1 423 648 1015
+1 423 595 2326
F +1 423 825 0068
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